Return Policy

We will accept returns within 30 days of the day when the product was received and signed for in good condition.  

Returns

In the event that product is wanted to be returned, the purchaser has 30 days from receipt of said product to do so. Once the 30 day period has expired, no refunds or exchange will be accepted.


To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging and secured to the shipping pallet.

Before returning your product call our office to speak with a representative, our office number is 336-325-3183 and our email address is info@bonziniusa.com. Once you have spoken with a representative, you will be giving instructions for the return.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

Foosball tables, and balls with obvious signs of use. 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

 

Refunds (if applicable) 


Once your return is received and inspected, you will receive an email too notifying that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@bonziniusa.com.

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, call our office at 336-325-3183 and send us an email at  info@bonziniusa.com.  Once you have spoken with a representative you will be given instructions as to where to return the item.

Shipping 

To return your product, please contact our office at 336-325-3183 to speak with a representative.  Once you have spoken with a representative, you will be given instructions as to where to return the item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Restocking Fee

All returns and exchanges are subject to a $100.00 restocking fee.